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ABOUT US
Decartur focuses on beautifying house & making it home. We’re Interior Geeks working on minimalism & heritage art.
RETURN &
EXCHANGE
Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for the return: your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
RETURNS CONDITIONS
What can I return or exchange and when?
If there is a manufacturing defect upon receipt of your order, Contact Us within 7 days of delivery for a replacement. Your item must be unused and in its original packaging.
We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. If applicable, a refund may be approved by Decartur due to a manufacturing defect.
Exchanges
How do I exchange an item?
Mail us regarding the exchange of the product at support@decartur.com or submit a request here We look at the issues you're facing with the product & then initiate a replacement.