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FREQUENTLY ASKED QUESTIONS 

Delivery
How much is the charges and time frames?Here's a summery of all our delivery types and options.

Delivery type 

Charges 

Time Frame 

Standard Delivery 

Free 

India: Your parcel will be delivered within 6-9 Days.

US, Canada, Australia: Your parcel will be delivered within 10-15 Days.

Express Delivery

$15

India: Your parcel will be delivered within 4-6 Days.

US, Canada, Australia: Your parcel will be delivered within 7-10 Days.

Decartur
Basics

Decartur is always ready to assist you. The FAQs are below other than that you can drop us message & we'll answer everything within 4-5 hours.

We provide cash on delivery & prepaid payments facility for Indian orders & for International orders only prepaid payments facility is available. We have partnered with Paypal & Stripe for International orders.

It may take 5-7 days to processed the refund. To ensure your refund is quick is as quick as possible, please refer to Refund Policy.

No, It’s not mandatory to create an account to place the order you can checkout as a guest user. Simple & Convenient. Hassle-Free shopping.

Decartur is an online e-commerce platform for Home Decor & Kitchen Essentials. Decartur is a brand that caters people who love beautifying their homes as well as people who are need of kitchen essentials all around the globe & we provide a wide variety of products. Customer Satisfaction is our priority.

We ship to US, Canada, Australia & India.
We are expanding rapidly & will add other countries soon.
Join our Mailing list(Newsletter) to get our daily updates.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

All inquiries can be forwarded to support@decartur.com or submit the form down below. Contact Us

Returns & Exchanges
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We aren’t responsible for the delayed delivery of packages due to the customer not being available for delivery. If your package is sent back to us for any reason, you’ve to pay for re-shipment of your order.

If your order gets lost during transit please reach out to us at support@decartur.com asap. We’ll work with the delivery partners to locate your package and replace the item if possible.

Unfortunately, Parcels sometimes get delayed due to unforeseen weather or technical issues within the shipping company. We try to work with delivery partners to deliver every parcel as fast as possible.

Pinkmart is the shop theme you have been always looking for, it is versatile, it is flexible and it is fast. It has the features that you may have only of you use a commercial theme or if you hire an expert to create every feature you want.

Contact Our Support Team

Hours of Operation (GMT)

Mon-Wed: 9am - 6pm

Thu-Fri: 9am - 9pm

Sat: 9am - 6pm 

Sun: 10am - 5pm

Didn't find what you need? No Problem! Ask your question and support team will respond as soon as possible.